We
are pleased to include shipping with insurance to all 50 of the
United States on every item. We use the most economical shipping
method, which may or may not be the fastest. If you need an item
within a specific time frame, please use the Contact Us link on our
Home Page BEFORE purchasing. We ship within 1 to 2 business days
after receiving your payment. When your purchase has shipped, you'll
receive a message with the tracking number.
Although
we pack very carefully with lots of padding and sturdy boxes, on rare
occasions an item may arrive to you damaged or broken. We will take
care of filing a claim with the shipping insurance firm. We'll need
clear photos of the package, the packing material and the damaged
item, which you can send attached to our email:
[email protected].
Some shipping insurance companies require you, the buyer, to complete
a short online form. When we receive all the information needed, we
will issue you a full refund. We want to make sure that buying from
Folk
and Fine
is hassle-free.